Refund policy
At Own Orbit, we want you to feel good about what you wear. If something isn’t quite right with your order, we’re here to help.
We offer a 30-Day Guarantee and Free Size Exchanges on eligible items.
30-Day Guarantee
You have 30 days from the date your order is delivered to contact us regarding a return, exchange, damaged item, or order issue.
To be eligible for a standard return, your item must be:
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Unworn and unused
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Unwashed
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In its original condition
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Free from stains, odors, pet hair, or other signs of wear
Please contact us at support@ownorbit.co before returning any item. Returns sent without prior approval may not be accepted.
Free Size Exchanges
Ordered the wrong size? No worries.
We offer one free size exchange per eligible item within 30 days of delivery for U.S. orders.
Your first size exchange includes:
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No exchange fee
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No restocking fee
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Free standard shipping for your replacement item
Items must be unworn, unwashed, and in their original condition.
Depending on the item and order, we may ask you to return the original product before your replacement is sent. If a return is required, our support team will provide you with the appropriate instructions.
To request a size exchange, email support@ownorbit.co with your:
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Order number
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Item you would like to exchange
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Current size
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New size requested
Size exchanges are subject to product and size availability.
Returns for a Refund
If you change your mind about your purchase, you may request a return within 30 days of delivery.
Eligible items must be unworn, unwashed, unused, and in their original condition.
For returns that are not related to a damaged, defective, incorrect, or misprinted item, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Once your return has been received and approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Damaged, Defective, Misprinted, or Incorrect Items
We carefully inspect our products, but occasionally something may go wrong.
If your order arrives:
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Damaged
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Defective
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Misprinted
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With the wrong item
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In the wrong size or color due to our error
please contact us at support@ownorbit.co within 30 days of delivery.
Include your order number and clear photos showing the issue so we can resolve it as quickly as possible.
If your claim is approved, we will offer a replacement or refund at no additional cost to you.
You will not be responsible for return or replacement shipping costs when the issue is our fault.
Please do not return a damaged or incorrect item unless our support team asks you to do so.
Personalized or Custom-Made Items
Because personalized and custom-made products are created specifically for you, they are generally not eligible for returns due to a change of mind.
However, our 30-Day Guarantee still applies if your personalized item arrives damaged, defective, misprinted, or different from what you ordered.
Sale Items
Unless an item is clearly marked Final Sale at the time of purchase, sale items are eligible under our standard return and exchange policy.
Final Sale items are not eligible for returns due to a change of mind, but they are still covered if they arrive damaged, defective, misprinted, or incorrect.
Exchanges for a Different Product
Our free exchange policy applies specifically to size exchanges of the same product.
If you would like a different design, style, or product, please contact us and we’ll help determine the best option available.
Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel your order, please contact us at support@ownorbit.co as soon as possible.
We’ll do our best to accommodate your request, but once an order has entered production or shipped, we may not be able to make changes or cancel it.
Refunds
Once an eligible return has been received and approved, the refund will be issued to the original payment method used for the purchase.
Your bank or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after your financial institution’s normal processing period, please contact us at support@ownorbit.co.
Lost or Missing Packages
If your tracking shows that your package has not arrived or appears to be lost in transit, please contact us at support@ownorbit.co so we can investigate the shipment.
If tracking shows the package as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.
We’ll always do our best to help resolve shipping issues.
How to Start a Return or Exchange
Email us at:
Please include:
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Your full name
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Order number
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The item involved
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Reason for the return or exchange
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Photos, if the item is damaged, defective, misprinted, or incorrect
Our customer care team will review your request and provide the next steps.
Please do not send items back without contacting us first.
Questions?
If you have any questions about returns, refunds, or exchanges, we’re happy to help.
Contact us at:
We want every Own Orbit piece to feel like it belongs in your world.